Monthly Archives: January 2011

Everybody suits up

Posted on January 23, 2011 by David

Pick your analogy. Football players on the same team wear the same uniform. Most fast food chains have the same uniform. If you are a seasoned veteran of Disney theme parks, I bet you can match the uniform with the … Continue reading →

Posted in Customer Service, Leadership, Purpose | 4 Comments

Genuinely nice

Posted on January 21, 2011 by David

You never know who you’ll run into while working. Most “celebrities” blend in with the crowd. Some like the attention and some just want to lead a normal life away from the hustle and bustle that accompanies stardom. What if … Continue reading →

Posted in Customer Service | 2 Comments

Who are you?

Posted on January 19, 2011 by David

“The measure of who we are is what we do with what we have.” Vince Lombardi I often chuckle when I hear someone say they are going to give 110% of what they have toward some effort. Well, I’m here … Continue reading →

Posted in Giving, Purpose | 6 Comments

Sorry to disappoint you

Posted on January 18, 2011 by David

But . . . What if we could say we’re sorry before anything bad happened? That’s a good thing, right? If we greet our customers at the door with apologies, they’ll eventually get the hint and stop doing business with … Continue reading →

Posted in Customer Service, Purpose | 2 Comments

New Blog Address

Posted on January 15, 2011 by David

I’ve moved.  Click here to go to the new site! Feedback is desired and welcomed! David Tweet

Posted in Uncategorized | Comments Off on New Blog Address