Nom Nom Nom
Munch, munch, munch.
Have you ever had to eat your words? I did last week and I was glad to do it.
A customer told me something about a product that I knew to be untrue. However, they came back with proof to support their claim. And I made a promise to them if it were true.
In other words, I had to humble myself and eat my words.
But it was a calculated risk. It was done to build a special relationship with this customer. And it worked. They’ve been back twice. Once for advice and the second time to make a purchase.
This approach won’t work for every customer that comes in. But it was worth trying something new in order to win their business.
[five-star-rating]
Tweet
Couldn’t get the 5 star vote box to work.
Nice post.
Gutsy move to make a customer happy.
hmmmm. . . I’ll check my plugins.
Yes it was a gutsy move. Status quo hasn’t been working lately. It’s time to shake things up a bit.
5 stars is working now! 🙂
Be gutsy enough so if you look back, you’ll have no regrets.
That’s a decent gauge…
I sort of use this approach in religious ed. by making statements or putting forth challenges that the students can’t help but pursue. In the end it is always a win win situation. The students’ faith are stronger and they are more confident. And I couldn’t be prouder of them.
Great use there Patty.
If we never get out of our comfort zone and take those risks, we usually don’t grow. It opens up other avenues of exploring our talents.