Eat your words

Nom Nom Nom

Munch, munch, munch.

Have you ever had to eat your words? I did last week and I was glad to do it.

A customer told me something about a product that I knew to be untrue. However, they came back with proof to support their claim. And I made a promise to them if it were true.

In other words, I had to humble myself and eat my words.

But it was a calculated risk. It was done to build a special relationship with this customer. And it worked. They’ve been back twice. Once for advice and the second time to make a purchase.

This approach won’t work for every customer that comes in. But it was worth trying something new in order to win their business.


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5 Responses to Eat your words

  1. Jeff Noel says:

    Couldn’t get the 5 star vote box to work.
    Nice post.
    Gutsy move to make a customer happy.

  2. David says:

    hmmmm. . . I’ll check my plugins.

    Yes it was a gutsy move. Status quo hasn’t been working lately. It’s time to shake things up a bit.

  3. jeff noel says:

    5 stars is working now! 🙂
    Be gutsy enough so if you look back, you’ll have no regrets.
    That’s a decent gauge…

  4. Patty Hebert says:

    I sort of use this approach in religious ed. by making statements or putting forth challenges that the students can’t help but pursue. In the end it is always a win win situation. The students’ faith are stronger and they are more confident. And I couldn’t be prouder of them.

  5. David says:

    Great use there Patty.

    If we never get out of our comfort zone and take those risks, we usually don’t grow. It opens up other avenues of exploring our talents.

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