Daily Archives: April 26, 2011

You shouldn’t need approval

Posted on April 26, 2011 by David

“Let me check with my manager first.” “I’m not sure we can do that. Let me call and find out.” Words you never want to hear as a customer. You go into a retail store and you have a problem. … Continue reading →

Posted in All You Do Is for Them, Preparedness, Right, Training | 4 Comments