Category Archives: Customer

Guest Post – Be safe out there

This isn’t an experiment. It’s a thank you to one of my closest friends who happens to be a great encouragement to me and a big supporter here at It’s All About The Customer. Take it away Brandon. Hello to … Continue reading

Posted in Customer, Friend, Guest, Safety, Serve | 6 Comments

A month of Innovation – Day 23

“There is more treasure in books than in all the pirate’s loot on Treasure Island.” Walt Disney It’s the time of year when we honor our graduates. Studying is over. Finals are done. Don’t have to worry about those subjects … Continue reading

Posted in Business Growth, Challenge, Customer, Learning, Progress | Leave a comment

A month of Innovation – Day 21

“I’d rather entertain and hope that people learn, than teach and hope that people are entertained.” —Walt Disney When I call a business/store/restaurant/other company, I want to know who I’m talking to. Do you have a script or a greeting … Continue reading

Posted in Customer, Guest, Inspiration, Phone call, Vision, Walter Elias Disney | 3 Comments

Instant Feedback: Converting Visitors to Customers

It’s a simple question. Last year, while surfing the website of a well known travel company, I closed my web browser and immediately another window popped open in order to find out why I did not make a purchase before … Continue reading

Posted in Customer, Fortune 100, Question, Visitor | 2 Comments

So there’s this guy at the airport . . .

And he keeps smiling at everyone who passes by. He seems to be talking more to airport employees rather than passengers. But he’s not wearing a badge. It doesn’t appear that he works here. He keeps asking people if they … Continue reading

Posted in Customer, Disney, Greeting, Magic, Potential | 2 Comments