Category Archives: Walter Elias Disney

Up or down

Do you lead by building up or tearing down? Are you quick to point out the mistakes your team members make? Or do you show them the opportunities where they can improve? You may be talking about the same thing. … Continue reading

Posted in Hard Work, Leadership, Walter Elias Disney | 2 Comments

Deep Impact

To say that Walt Disney (1901-1966) had a deep impact on the lives of millions of people around the world, that would be a true statement. It’s been almost 45 years since he passed on and yet the ideals, values … Continue reading

Posted in Customers for Life, Disney, Disney Institute, Dreams, Excellence, Impactful, Inspiration, Values, Vision, Walter Elias Disney | 2 Comments

A month of Innovation – Day 21

“I’d rather entertain and hope that people learn, than teach and hope that people are entertained.” —Walt Disney When I call a business/store/restaurant/other company, I want to know who I’m talking to. Do you have a script or a greeting … Continue reading

Posted in Customer, Guest, Inspiration, Phone call, Vision, Walter Elias Disney | 3 Comments

A month of Innovation – Day 9

“The way to get started is to quit talking and begin doing.” Walt Disney Today is Monday. It’s pretty safe to say that most of you who read “It’s All About The Customer” like your job. If you don’t, what … Continue reading

Posted in Career, Cast Member, Dreams, Innovation, Love Your Job, Walter Elias Disney | 4 Comments

What do you say?

You have an hour to talk, listen and answer questions. It’s on a topic about which you are passionate. What do you say? Where do you begin? Will people want to hear me? Will there be more than one person … Continue reading

Posted in Customer Service, Disney Institute, Dreams, It's All About the Customer, Learning, Walt Disney World, Walter Elias Disney | 8 Comments