Category Archives: Guest

Just a little suggestion

Posted on January 15, 2019 by David

It’s not Hump Day. But if you’ve been to Walt Disney World and you know this scene, then the song should be running through your head. You’re welcome. And while you’re thinking about it, even with over 7 billion people … Continue reading →

Posted in Guest, Service, Walt Disney World | Comments Off on Just a little suggestion

Guest Post – Be safe out there

Posted on May 9, 2012 by David

This isn’t an experiment. It’s a thank you to one of my closest friends who happens to be a great encouragement to me and a big supporter here at It’s All About The Customer. Take it away Brandon. Hello to … Continue reading →

Posted in Customer, Friend, Guest, Safety, Serve | 6 Comments

Conversation Conservative

Posted on October 5, 2011 by David

Do you talk about conservation? In other words, are you having a conversation about conservation? Or are you doing something about it? On our recent trip to the Walt Disney World, we stayed at the beautiful Animal Kingdom Lodge. One … Continue reading →

Posted in Animal Kingdom Lodge, Basics, Cast Member, Customer Service, Disney, Exceed Expectations, Guest, Impactful, Pin, Relationship, Service | 3 Comments

National Customer Service Week

Posted on October 4, 2011 by David

Did you know about this? By presidential proclamation (and signature) and congressional resolution, the first full week in October has been designated “National Customer Service Week” since it was first enacted in 1992. I have to ask the obvious question. … Continue reading →

Posted in Appreciate, Customer Centric, Customer Service, Great Service, Guest | 4 Comments

A month of Innovation – Day 21

Posted on May 21, 2011 by David

“I’d rather entertain and hope that people learn, than teach and hope that people are entertained.” —Walt Disney When I call a business/store/restaurant/other company, I want to know who I’m talking to. Do you have a script or a greeting … Continue reading →

Posted in Customer, Guest, Inspiration, Phone call, Vision, Walter Elias Disney | 3 Comments