Category Archives: Kindness

Everyone is your customer

Posted on May 10, 2020 by David

Hopefully you are sitting down as you read this. We have a Disney trip scheduled for next month. I know, shocker. We are only 37 days away from the start of our trip and with the current crisis and no firm … Continue reading →

Posted in Customer Centric, Kindness | Comments Off on Everyone is your customer

Does it have to be random?

Posted on September 3, 2012 by David

Why do random acts of kindness have to be random? Why can’t they be a part of our every day life? I have a friend who has been out of work for over 5 months and didn’t have a good … Continue reading →

Posted in Hope, Kindness, Random | 1 Comment

No more tears

Posted on February 13, 2012 by David

Occasionally, I depart from the norm of talking about customer service when something profound strikes me. Today is one of those days. Once a month, we sing at a local nursing home/rehabilitation center. One of the residents is Carmen. Carmen … Continue reading →

Posted in All You Do Is for Them, Care, Compassion, Hope, Kindness | 5 Comments

A small word

Posted on January 4, 2012 by David

If you’re thinking charades, that’s not where I’m going. A, an, is, if, it, no, on, at, to . . . . those are all small words. What I’m talking about is offering a small, kind word to your customer. … Continue reading →

Posted in Encouragement, Kindness | 2 Comments

X-ray vision

Posted on October 12, 2011 by David

Got a test coming up. It’s not oral or written. It’s nuclear. It will take a deep look inside and hopefully reveal nothing. And that got me thinking. Wouldn’t it be cool to have x-ray vision like Superman? You still … Continue reading →

Posted in Compassion, Kindness, Service | 4 Comments