Category Archives: Unexpected

You have one job

Posted on January 24, 2015 by David

Meet Elisa. She’s the one carrying the umbrella on the left. Why is she carrying an umbrella? Well besides the obvious fact that it’s raining, she is out there because of where she works and what this location means to the … Continue reading →

Posted in Incredibly different, Service, Unexpected | 4 Comments

My cow is broken

Posted on May 13, 2013 by David

So what do you do when your cow is broken? On several occasions things didn’t go as we had planned. Either we didn’t have the right equipment or the right things were in the wrong place. Or the job required … Continue reading →

Posted in Adjustments, Challenge, Leadership, Mistake, Teamwork, Unexpected | 3 Comments

I expected a pin

Posted on April 27, 2011 by David

I wear my pin everyday. It’s a great reminder about what can happen when you try to do the impossible. When I attended Disney’s Approach to People Management, I was expecting another pin. I should have known better. They live … Continue reading →

Posted in Disney Institute, Performance, Reward, Unexpected | 6 Comments