Category Archives: Acknowledge

Grand marshal or pooper scooper?

I like parades. I like the creativity of the floats. I like the bands that pass by in neat formation. Dignitaries and beauty queens waving from the back seat of a convertible. Are you the type to be the grand … Continue reading

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How to complain effectively

A lesson on complaining? Do we really need this? This post wouldn’t be here if I didn’t think it was necessary. This is a tricky situation but can have huge rewards if done right. If you have unsatisfactory service, who … Continue reading

Posted in Acknowledge, Complain | 2 Comments

Are you on the right team?

Or, better yet, are you working for the right company? You’ve been given a talent, or two. Or maybe more. Are you using it (them) the right way? Hopefully you realize it before someone else does. [five-star-rating] Tweet

Posted in Acknowledge, Success, Talents, You | 4 Comments

Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems

It’s a pretty safe bet to say that most of us have a heart. Well, at least we have a heartbeat. Recently, as part of my Disney Institute course, we were asked to have heart. This came from a guest … Continue reading

Posted in Acknowledge, Customer, Empathize, Guest, Resolve, Thank | Leave a comment