Category Archives: Thank

Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems

It’s a pretty safe bet to say that most of us have a heart. Well, at least we have a heartbeat. Recently, as part of my Disney Institute course, we were asked to have heart. This came from a guest … Continue reading

Posted in Acknowledge, Customer, Empathize, Guest, Resolve, Thank | Leave a comment

Curb Service

When you mention the words “curb service” what comes to mind? Depending on when you grew up you might be familiar with some of the old-fashioned drive in diners that dotted the highways and byways throughout the country. Most small … Continue reading

Posted in Customer Service, Guest, Listen, Smile, Thank | Leave a comment