Monthly Archives: January 2011

“Pick up trash, make people happy, do your job”

Posted on January 7, 2011 by David

Can it really be this simple? My buddy Jeff Noel made a comment on Wednesday’s post on “Motivating the Unmotivateable.” “Pick up trash, make people happy, do your job.” So if you are leading by example and they are copying … Continue reading →

Posted in Leadership | 4 Comments

Motivate the unmotivateable

Posted on January 5, 2011 by David

Unmotivateable. I looked it up. There’s no such word. But you know it when you see it. The lazy student in Math class that refuses to do the work, or the shop worker that likes to take a lot of … Continue reading →

Posted in Uncategorized | Tagged , , , | 2 Comments

361 More Chances to be Amazing

Posted on January 4, 2011 by David

We’re already 4 days into 2011. My friend and fellow blogger Donna Flanagin commented on a post recently that this year was going to be amazing. I replied that there were 363 more chances to be amazing in 2011. Assuming … Continue reading →

Posted in Customer Service | Tagged , , | 5 Comments

2010 Customer Service Champions

Posted on January 3, 2011 by David

If you’ve browsed through the magazines in the checkout line within the last week or so, you’ve probably come across a lot of headlines that start “Best of” for 2010. In no particular order, here is my list of customer … Continue reading →

Posted in Best Of, Customer Service | 2 Comments

Reward Great Service

Posted on January 2, 2011 by David

When you come across great service, how do you recognize it? True, it may be a rare occurrence. But what is more rare is acknowledging those that exceed your expectations. Below is a transcript of a letter written to the … Continue reading →

Posted in Customer Service, Reward | 2 Comments