It was only $2.32

Where shopping IS a pleasure

I’m married to a shopaholic. Rather, I’m married to a coupon-a-holic. If it’s not on sale or there isn’t a coupon attached to it, chances are it’s not going to be bought. If it is, there is grumbling.

So when she got home, she immediately checked over her receipt making sure proper credit was given for all the deals. This is when she realized something was missing.

Mousse.

Not the edible kind. But hair mousse. She checked the van. Nope. Not there. Checked through all the bags again. Nope. Not their either. So she called the store. They had it and would hold it until I could get there the next day.

So after work I go to pick it up. A can of mousse. They didn’t have it. I got “the look” from the customer service reps. I suggested I go find it on the shelf and bring it to them.

What happened when I arrived back at the customer service counter was unexpected.

It was $2.32. That’s was for the cost of the mousse. It was their way of saying I’m sorry. Whether it was our fault or not didn’t matter.

It’s not about the money. And they know that. It’s about recognizing a mistake was made and they were taking the first step to making it right.

All of this over a $2.32 bottle of mousse. Boy, what some companies will do to earn your business.

That’s some of the cheapest advertising they can buy. All this started over a can of mousse.

This entry was posted in Customer for Life, Wow. Bookmark the permalink.

5 Responses to It was only $2.32

  1. jeff noel says:

    Sorry, did they make you pay or not? I couldn’t exactly tell. Slow today. 🙂

  2. David says:

    Sorry. I should have emphasized that point more.

    They gave me back my $2.32 and I got to keep the mousse.

    Not that I have enough hair to worry about. 🙂

  3. Patty Hebert says:

    Very nice and their action leaves the customer with the sense of satisfaction.

  4. jeff noel says:

    Wow! I really thought you were going to get the stereotypical run-around. Thanks for clarifying.

    • David says:

      No runaround. Not totally blown away knowing what their customer service philosophy is. Still surprised. All I wanted was the mousse. I got the mousse and the money. And they have my loyalty.

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