Category Archives: Wow

It’s the service not the food

Not only were we being trained to be better leaders we also received broad instructions on what to do with it. So it was up to us to figure it out. Fold the placards, place them on each table. Then … Continue reading

Posted in It's All About the Customer, Learn, Love Your Job, Serve, Service, Thankful, Wow | 6 Comments

It was only $2.32

I’m married to a shopaholic. Rather, I’m married to a coupon-a-holic. If it’s not on sale or there isn’t a coupon attached to it, chances are it’s not going to be bought. If it is, there is grumbling. So when … Continue reading

Posted in Customer for Life, Wow | 5 Comments

If you could see his face

You had to be there. Oh wait . . . I was. Following up on yesterday’s post, I delivered the pin. He smiled from ear to ear. He was still smiling when I went by after work. He’s probably going … Continue reading

Posted in 31 Day Challenge, Disney Institute, Wow | 7 Comments

WOW Moments

Have you experienced a WOW moment today?Disney believes so much in creating magical WOW moments for their guests that they held a competition a couple of years ago to see who would be their Chief Magic Official. Through a long … Continue reading

Posted in Chief Magic Official, Customer Service, Dreams, Overwhelming, Wow | Leave a comment