Monthly Archives: August 2012

How to succeed in business . . .

Posted on August 5, 2012 by David

Do I need to finish the sentence? Sure you have to try. This isn’t some kids cartoon where you can wish for something and it will magically fall from the sky. Do you have an idea what success looks like? … Continue reading →

Posted in Extra Mile, Hard Work, Success | Comments Off on How to succeed in business . . .

No real excuses for bad service

Posted on August 3, 2012 by David

I really shouldn’t have asked the question yesterday as I did. There should be no excuses for poor/bad customer service. Common excuses are given in order to deflect attention and responsibility away from the guilty party. Excuses like: It’s not … Continue reading →

Posted in Uncategorized | Comments Off on No real excuses for bad service

Number one excuse

Posted on August 2, 2012 by David

Want to know what the #1 excuse for bad customer service is? I’ll share that tidbit with you tomorrow. But first, I’d like to hear what you think is the top reason. Is it lack of training? Lack of caring? … Continue reading →

Posted in Bad Service, Excuse, Rajesh Durbal | 4 Comments

It’s just a day, no biggie

Posted on August 1, 2012 by David

Monday. August 1, 2011. Just another day for some. No biggie. For me, it was the day I learned I had cancer. I would be lying if I said “no biggie” here. It was a big day. A day that … Continue reading →

Posted in Cancer, Character, Meaningful, Milestones | 8 Comments