Category Archives: Acknowledge

Grand marshal or pooper scooper?

Posted on May 3, 2012 by David

I like parades. I like the creativity of the floats. I like the bands that pass by in neat formation. Dignitaries and beauty queens waving from the back seat of a convertible. Are you the type to be the grand … Continue reading →

Posted in Acknowledge, Attention to Detail | Comments Off on Grand marshal or pooper scooper?

How to complain effectively

Posted on February 14, 2012 by David

A lesson on complaining? Do we really need this? This post wouldn’t be here if I didn’t think it was necessary. This is a tricky situation but can have huge rewards if done right. If you have unsatisfactory service, who … Continue reading →

Posted in Acknowledge, Complain | 2 Comments

Are you on the right team?

Posted on February 7, 2011 by David

Or, better yet, are you working for the right company? You’ve been given a talent, or two. Or maybe more. Are you using it (them) the right way? Hopefully you realize it before someone else does. [five-star-rating] Tweet

Posted in Acknowledge, Success, Talents, You | 4 Comments

Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems

Posted on May 16, 2010 by David

It’s a pretty safe bet to say that most of us have a heart. Well, at least we have a heartbeat. Recently, as part of my Disney Institute course, we were asked to have heart. This came from a guest … Continue reading →

Posted in Acknowledge, Customer, Empathize, Guest, Resolve, Thank | Comments Off on Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems