Category Archives: Brand Loyalty

Just a face in the crowd

Posted on July 31, 2012 by David

Do your customers come with name badges? How do you recognize them? Better yet, do you call them by name? Or are they just another face in the crowd? Recognizing your customer’s name is just as important as them recognizing … Continue reading →

Posted in Brand, Brand Loyalty, Customers for Life, Recognition | 1 Comment

Have an idea that needs to be implemented?

Posted on March 25, 2012 by David

Don’t be afraid to speak up. The worst thing that can happen is that somebody says no. Hopefully you are in an environment that encourages input from all levels. As a leader, are you asking for suggestions from your team? … Continue reading →

Posted in Brand Loyalty, Business Growth, Inclusion, Leadership, Team, Welcoming | Comments Off on Have an idea that needs to be implemented?

How can you make your competitors jealous?

Posted on March 4, 2011 by David

DO YOU SEE RED? Had a customer shopping with us today. He knew what he wanted so he just stood at the counter and gave us his list. After we got it all for him, he shared a nice revelation … Continue reading →

Posted in 31 Day Challenge, Bottom Line, Brand Loyalty, Quality | Tagged , , | 2 Comments

TOMA

Posted on October 13, 2010 by David

T.O.M.A. No. Not TOGA. This isn’t a college frat party! T.O.M.A. = Top Of Mind Awareness A fellow blogger and Disney Institute alum recently commented that in her business, a bulk-mail operation in Indiana, she has clients calling her before … Continue reading →

Posted in Brand Loyalty, Disney, Disney Institute, Recognition | 4 Comments