Category Archives: Brand Loyalty

Just a face in the crowd

Do your customers come with name badges? How do you recognize them? Better yet, do you call them by name? Or are they just another face in the crowd? Recognizing your customer’s name is just as important as them recognizing … Continue reading

Posted in Brand, Brand Loyalty, Customers for Life, Recognition | 1 Comment

Have an idea that needs to be implemented?

Don’t be afraid to speak up. The worst thing that can happen is that somebody says no. Hopefully you are in an environment that encourages input from all levels. As a leader, are you asking for suggestions from your team? … Continue reading

Posted in Brand Loyalty, Business Growth, Inclusion, Leadership, Team, Welcoming | Comments Off on Have an idea that needs to be implemented?

How can you make your competitors jealous?

DO YOU SEE RED? Had a customer shopping with us today. He knew what he wanted so he just stood at the counter and gave us his list. After we got it all for him, he shared a nice revelation … Continue reading

Posted in 31 Day Challenge, Bottom Line, Brand Loyalty, Quality | Tagged , , | 2 Comments


T.O.M.A. No. Not TOGA. This isn’t a college frat party! T.O.M.A. = Top Of Mind Awareness A fellow blogger and Disney Institute alum recently commented that in her business, a bulk-mail operation in Indiana, she has clients calling her before … Continue reading

Posted in Brand Loyalty, Disney, Disney Institute, Recognition | 4 Comments