Category Archives: Heart

Customer service lessons from the Wizard of Oz

David. Come on. Really? The Wizard of Oz? How can a make believe world about a place located on the other side of a rainbow relate to customer service? It’s pretty easy. If you’re a bank teller, an auto assembly … Continue reading

Posted in Brain, Common Sense, Courage, Heart, Learn | 4 Comments

It was a simple gesture

We went to his office. He actually came in late that day. As it turned out he was working from home that morning. It was a nice day to be at the office. Lots of folks milling around. Busy, busy, … Continue reading

Posted in Gesture, Heart, Infectious, Kindness, Meaningful, Partners | Comments Off on It was a simple gesture