Category Archives: Common Sense

You know what I’m sayin?

Posted on March 22, 2012 by David

There have been times when we have opened our mouth to speak and, without thinking, uttered a word or two that needed to be reeled back in. Even though that bell can’t be unrung, hopefully we’ve been trained to perform … Continue reading →

Posted in Attention to Detail, Choices, Common Sense, Communicate, Consistency, Disney Institute, Quality Service | 4 Comments

Do you communicate success?

Posted on February 8, 2012 by David

Do you spell it out? Literally? How about posting a note on the wall? Is it common sense to have to make a poster of expectations? Yeah. It really is a good idea. 🙂 Tweet

Posted in Common Sense, Communicate, Expectations, Success | 4 Comments

The story is in the details

Posted on February 2, 2012 by David

Look closely at something for long enough and you may see something you didn’t notice before. A good story-teller knows just how much detail to include. Some pieces are left to the imagination. Others take you on a specific journey. … Continue reading →

Posted in Commitment, Common Sense, Customers for Life, Details, Extra Mile | 4 Comments

Move all the way to the front please

Posted on December 9, 2011 by David

There is a reason why it’s best to “block and face” and have your shelves fully stocked. And it’s personal. I ventured out the other day to work. Did payroll, filed a few things, printed some reports. It was a … Continue reading →

Posted in Attention to Detail, Common Sense, Details, Hard Work, Performance, Quality Service | 2 Comments

A month of Innovation – Day 3

Posted on May 3, 2011 by David

A mind is a beautiful thing. “Crowded classrooms and half-day sessions are a tragic waste of our greatest national resource – the minds of our children.” Walter Elias Disney What are you doing to train your children? Your employees? Your … Continue reading →

Posted in Basics, Brain, Common Sense, Development, Training | Comments Off