Category Archives: Perception

Innovation – It’s the people

Posted on May 6, 2011 by David

“You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” – Walt Disney Tweet

Posted in Friendly, It's All About the Customer, Jeff Noel, Perception | 2 Comments

The Perfect Lunch

Posted on September 17, 2010 by David

As part of my Disney Institute course on Quality Service, one of the lessons was devoted to Setting and how it is used as a delivery system within the framework Disney uses for their exceptional service. As one of the … Continue reading →

Posted in Design, Disney Institute, Imperfect, Perception, Perfect, Quality Service, Setting | 8 Comments