Category Archives: Setting

They had my back

Posted on October 17, 2011 by David

Dinner reservations? Check Babysitter coordinated? Check Flowers? Oops . . . That’s okay. The restaurant had my back. It’s the level of service they are known for. Yeah, the food is mighty awesome too. But our server (Steven was great!), … Continue reading →

Posted in Attention to Detail, Cast Member, Customer Service, Disney Institute, Process, Quality Service, Setting, Word of Mouth | 2 Comments

The Perfect Lunch

Posted on September 17, 2010 by David

As part of my Disney Institute course on Quality Service, one of the lessons was devoted to Setting and how it is used as a delivery system within the framework Disney uses for their exceptional service. As one of the … Continue reading →

Posted in Design, Disney Institute, Imperfect, Perception, Perfect, Quality Service, Setting | 8 Comments