Category Archives: It’s All About the Customer

It’s catching on

We were walking through the Georgia Dome back in November during a band competition. My son sees this sign and yells to me “Hey dad. They know you!” Not yet son. Not yet.

Posted in It's All About the Customer | 3 Comments

It’s the service not the food

Not only were we being trained to be better leaders we also received broad instructions on what to do with it. So it was up to us to figure it out. Fold the placards, place them on each table. Then … Continue reading

Posted in It's All About the Customer, Learn, Love Your Job, Serve, Service, Thankful, Wow | 6 Comments

The IAATC 500

Not a race. Just another milestone. This is post #500 at It’s All About The Customer. I choose to celebrate this day by saying thank you to all who have read, commented on and shared my little corner of the … Continue reading

Posted in Destiny, Inspiration, It's All About the Customer | 11 Comments

Put your thinking cap on

Do you have a special place where you go for inspiration? Besides the Bible, do you have a favorite book, video, blog, etc., that you can count on for your daily motivation? Disney is more than theme parks, restaurants and elaborate … Continue reading

Posted in Disney Institute, Impossible, Innovation, Inspiration, It's All About the Customer, Jeff Noel, Lee Cockerell, Service | 5 Comments

Some things just go together

Salt and Pepper. Minnie and Mickey Simon and Garfunkel. Honesty and integrity. “Man cannot live by bread alone; he must have peanut butter.” James A. Garfield, 20th President of the United States (1881)

Posted in Honesty, Integrity, It's All About the Customer | 1 Comment