Category Archives: Perfect

In a perfect world . . .

. . . there would be no need for this blog. There would be no need to remind you that customer service is about the customer and not about your business, your products,¬†you. But this isn’t a perfect world. Not … Continue reading

Posted in, Customer Service, Disney Institute, Perfect | 2 Comments

The Perfect Lunch

As part of my Disney Institute course on Quality Service, one of the lessons was devoted to Setting and how it is used as a delivery system within the framework Disney uses for their exceptional service. As one of the … Continue reading

Posted in Design, Disney Institute, Imperfect, Perception, Perfect, Quality Service, Setting | 8 Comments