Category Archives: Simplicity

EILNST

Posted on July 24, 2014 by David

EILNST In that order the letters do not appear to spell anything. Rearrange them and you get the word LISTEN. An often underused talent, I believe we have two ears and only one mouth for a reason. “The word ‘listen’ … Continue reading →

Posted in Listen, Simplicity | Comments Off on EILNST

It’s simple to feed them

Posted on May 11, 2013 by David

Whether you’re feeding five or five thousand, you still take it and make it simple to make it successful. Pictured above is the small banquet room I helped setup for the 2013 Chick-fil-a Leadercast. I was part of a team … Continue reading →

Posted in Basics, Challenge, Details, Preparedness, Simplicity | 4 Comments

What’s at the heart?

Posted on May 1, 2012 by David

What is at the heart of your organization? Is it your brand? Is it your location? Is it you? While you may not be located in a place or have an iconic structure located in your town square, it’s you … Continue reading →

Posted in Giving, Heart, Life, Simplicity | 2 Comments

‘Preciate-cha

Posted on April 26, 2012 by David

A common parting phrase. Is it necessarily a good one? In my opinion . . . no. Save the appreciation for your stock portfolio. While appreciation is synonymous with gratitude, most people can interpret a sincere thank you a lot … Continue reading →

Posted in Simplicity, Smile, Thank you, Thankful | 1 Comment

Succinct

Posted on April 12, 2012 by David

Check your mission statement, your employee handbook, your own vernacular. Are you using large, copious, voluminous words to make your point? Chances are they also make it into your vocabulary when talking with your customers. Keep it simple. And make … Continue reading →

Posted in Basics, Communicate, Guestology, Reaching Customers, Simplicity | 3 Comments