Category Archives: Basics

It’s simple to feed them

Whether you’re feeding five or five thousand, you still take it and make it simple to make it successful. Pictured above is the small banquet room I helped setup for the 2013 Chick-fil-a Leadercast. I was part of a team … Continue reading

Posted in Basics, Challenge, Details, Preparedness, Simplicity | 4 Comments

Succinct

Check your mission statement, your employee handbook, your own vernacular. Are you using large, copious, voluminous words to make your point? Chances are they also make it into your vocabulary when talking with your customers. Keep it simple. And make … Continue reading

Posted in Basics, Communicate, Guestology, Reaching Customers, Simplicity | 3 Comments

I find out what the world needs

“I never perfected an invention that I did not think about in terms of the service it might give others… I find out what the world needs, then I proceed to invent….” Today is the anniversary of the birth of … Continue reading

Posted in Basics, Bottom Line, Effective, Impactful, Serve | Leave a comment

“Yep. That’s what it’s all about.”

Robert Sherman, one half of the Sherman Brothers duo most famous for writing songs from Mary Poppins, The Many Adventures of Winnie the Pooh and the theme song for “it’s a small world (after all), recalled the following about Walt … Continue reading

Posted in Basics, Blessings, Charity, Compassion, Difference, Extra Mile, Impactful, Walt Disney | 6 Comments

Let’s get through today first

We sometimes are so focused on the mistakes of yesterday and the concern for tomorrow that we forget about the opportunities of today. Not to dismiss the importance of planning for the future, or learning from past mistakes, you must … Continue reading

Posted in Basics, Blessings | 3 Comments