Category Archives: Thank

Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems

Posted on May 16, 2010 by David

It’s a pretty safe bet to say that most of us have a heart. Well, at least we have a heartbeat. Recently, as part of my Disney Institute course, we were asked to have heart. This came from a guest … Continue reading →

Posted in Acknowledge, Customer, Empathize, Guest, Resolve, Thank | Comments Off on Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems

Curb Service

Posted on January 19, 2010 by David

When you mention the words “curb service” what comes to mind? Depending on when you grew up you might be familiar with some of the old-fashioned drive in diners that dotted the highways and byways throughout the country. Most small … Continue reading →

Posted in Customer Service, Guest, Listen, Smile, Thank | Comments Off on Curb Service