Category Archives: Uncategorized

100% Attitude

Posted on August 26, 2013 by David

We know that education and hard work are important. What if we have a sour disposition? Can knowledge and effort take us everywhere? Tweet

Posted in Uncategorized | 2 Comments

You’ve been warned

Posted on March 23, 2013 by David

If you can’t be a good example, be a terrible warning. Either way, it’s your opportunity to lead. Use it how you see fit. Tweet

Posted in Uncategorized | 3 Comments

The customer is always . . .

Posted on August 16, 2012 by David

. . . the customer. They are not always right. The company isn’t always right. There’s a balance. You have a hot-headed customer come into your operation. Sometimes they just need to be heard. Other times, they have a legitimate … Continue reading →

Posted in Disney Institute, Expectations, Good Service, People Management, Uncategorized | 5 Comments

No real excuses for bad service

Posted on August 3, 2012 by David

I really shouldn’t have asked the question yesterday as I did. There should be no excuses for poor/bad customer service. Common excuses are given in order to deflect attention and responsibility away from the guilty party. Excuses like: It’s not … Continue reading →

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Change your perspective

Posted on June 21, 2012 by David

I’m not talking about going from negative to positive or a one-year plan versus a five-year plan of action. I’m talking about getting down on your knees and seeing things from the perspective of the little people around you. I’m … Continue reading →

Posted in Change, Perspective, Uncategorized | Comments Off on Change your perspective