How long is your commitment?

Posted on February 23, 2012 by David

They could probably go another 60!

They were given a special treat by the staff. 60 years of marriage. Congratulations!

Is that too long? Too short? Just right?

What does commitment look like to you?

Posted in Commitment | 8 Comments

We’re not even there and we’re experiencing it

Posted on February 22, 2012 by David

20120220-210419.jpg

That was whispered to me by my 8-year-old observant daughter the other night.

We were so close to the action we could partake of the experience without actually being there.

Of course the experience was over the top by most standards. But not to the performers. It was just a new level of excellence.

Offer your customers a greater level of excellence every day.

Posted in Excellence | Tagged , | 2 Comments

It speaks for itself

Posted on February 22, 2012 by David

Make a difference.

We’ll just let the picture speak for itself.

Have a wonderful Wednesday!

Posted in Difference, Inspiration | 1 Comment

Is good service rare?

Posted on February 21, 2012 by David

How rare is this?

Are your customers surprised because they received excellent service?

Or are they surprised when they don’t?

Hopefully, excellent service isn’t as rare as a five-legged goat.

Posted in Excellence, Great Service, Quality Service | 2 Comments

They don’t write ’em like that anymore

Posted on February 18, 2012 by David

Lazy Sunday afternoon

“Sing a song of long ago
When things were green and movin’ slow
And people’d stop to say hello
Or they’d say “hi” to you
“Would you like to come over for tea
With the missus and me?”
It’s a real nice way
To spend the day
In Dayton, Ohio
On a lazy Sunday afternoon in 1903.”

Randy Newman, “Sail Away” – Dayton, Ohio 1903

They don’t write ’em like that anymore.

Does your business feel inviting to your customers? Is it like asking them over for tea on a lazy Sunday afternoon?

Welcome them over. Give ’em some tea if necessary.

Watch the video below or check out this link.

Posted in Back In The Day, Exceed Expectations, Inviting, Open | Comments Off on They don’t write ’em like that anymore