Category Archives: Exceed Expectations

Are we spoiled?

Some of us know what excellence looks like. We’ve had a taste. A small bite of the golden apple. What if we’ve had a less than stellar experience and are disappointed, who is to blame? Is it our expectations that … Continue reading

Posted in Customer Service, Dedication, Difference, Exceed Expectations, Extra Mile, Great Service | Leave a comment

Is inspiration dead?

Well, I thought it was. And then I saw her. She hollered my name across the room. That made me smile. She came out from behind the counter with her arms spread wide, her smile wider. And that almost made … Continue reading

Posted in Best Of, Cast Member, Exceed Expectations, Infectious, Inspiration, Smile, Walt Disney World | 6 Comments

Sales tips

Props to my friend and fellow survivor Mark Sanborn for today’s tip. “Control what your competitor can’t affect: how hard you work, how well you know clients & how much you are willing to prepare.” Thank you, Mark, for your … Continue reading

Posted in Exceed Expectations, Mark Sanborn, Service | 2 Comments

Why is most service poor at best?

Have we grown accustom to receiving bad service that we no longer are outraged by it? Cellular phone providers, cable companies, banks and most utilities have some of the worst customer service known to man. “Your call is very important … Continue reading

Posted in Bad Service, Disney Institute, Exceed Expectations, Excellence, Great Service | Leave a comment

They don’t write ’em like that anymore

“Sing a song of long ago When things were green and movin’ slow And people’d stop to say hello Or they’d say “hi” to you “Would you like to come over for tea With the missus and me?” It’s a … Continue reading

Posted in Back In The Day, Exceed Expectations, Inviting, Open | Leave a comment