Category Archives: Great Service

Are we spoiled?

Posted on September 3, 2014 by David

Some of us know what excellence looks like. We’ve had a taste. A small bite of the golden apple. What if we’ve had a less than stellar experience and are disappointed, who is to blame? Is it our expectations that … Continue reading →

Posted in Customer Service, Dedication, Difference, Exceed Expectations, Extra Mile, Great Service | Comments Off on Are we spoiled?

Start with a 10

Posted on March 11, 2013 by David

In a follow-up to my previous post, here is my take on a possible better way to encourage your customers to give you a good rating on a company survey. It’s a concept that may be foreign to most workers. … Continue reading →

Posted in Great Service | Comments Off on Start with a 10

Give me a 10

Posted on January 29, 2013 by David

Our microwave died. It was built 11 years ago. So we go shopping for a new one. The main purpose was to check availability and prices. We didn’t really plan on making a purchase tonight. But we found what we … Continue reading →

Posted in Great Service, Performance, Reward | 5 Comments

Why is most service poor at best?

Posted on May 7, 2012 by David

Have we grown accustom to receiving bad service that we no longer are outraged by it? Cellular phone providers, cable companies, banks and most utilities have some of the worst customer service known to man. “Your call is very important … Continue reading →

Posted in Bad Service, Disney Institute, Exceed Expectations, Excellence, Great Service | Comments Off on Why is most service poor at best?

Is good service rare?

Posted on February 21, 2012 by David

Are your customers surprised because they received excellent service? Or are they surprised when they don’t? Hopefully, excellent service isn’t as rare as a five-legged goat. Tweet

Posted in Excellence, Great Service, Quality Service | 2 Comments