David. Come on. Really? The Wizard of Oz?
How can a make believe world about a place located on the other side of a rainbow relate to customer service?
It’s pretty easy.
If you’re a bank teller, an auto assembly engineer or a school teacher, you can incorporate the values embodied in the characters Dorothy encounters along her journey.
Brain, Heart, Courage
Brain – Make common sense common practice.
Heart – Have compassion and a will to serve
Courage – Be bold, make mistakes, learn and become better
Next time you watch the movie, remember these three attributes.
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Very nice. Love it.
I like the Courage piece, myself. There is a lot of wisdom to be gained from living and learning.
Thank you Jeff. Sometimes a few words can get the point across.
Patty, I love the courage part. It's okay to make mistakes. How else would we grow?
And I totally missed a PS for this post.
PS. I played the part of the Tin Woodsman as a high school junior.