Author Archives: David

Are we spoiled?

Posted on September 3, 2014 by David

Some of us know what excellence looks like. We’ve had a taste. A small bite of the golden apple. What if we’ve had a less than stellar experience and are disappointed, who is to blame? Is it our expectations that … Continue reading →

Posted in Customer Service, Dedication, Difference, Exceed Expectations, Extra Mile, Great Service | Comments Off on Are we spoiled?

Early bird gets . . .

Posted on September 2, 2014 by David

We have all heard the adage “early bird gets the worm.” Here’s a good question for you. Do you know what time it is? Are you in tune with your to-do list so much that if the sun shines on … Continue reading →

Posted in Passion, Planning, Worker | 4 Comments

Being human

Posted on September 1, 2014 by David

It’s the only species we can imitate perfectly. And when we do that, we fail. Constantly. “Nobody can go back and start a new beginning, but anyone can start today and make a new ending.”– Maria Robinson   Tweet

Posted in Commitment, Learning, Maturity, Mistake | 3 Comments

EILNST

Posted on July 24, 2014 by David

EILNST In that order the letters do not appear to spell anything. Rearrange them and you get the word LISTEN. An often underused talent, I believe we have two ears and only one mouth for a reason. “The word ‘listen’ … Continue reading →

Posted in Listen, Simplicity | Comments Off on EILNST

What is my responsibility?

Posted on July 12, 2014 by David

Leader. Manager. Front line team member. What is my responsibility? Everything. Customers, inventory, service. Integrity. You’re responsible even when the boss isn’t around. Don’t be fake. Be genuine. The imitators and hucksters will be weeded out. Tweet

Posted in Integrity, Responsibility | Comments Off on What is my responsibility?