Category Archives: Bad Service

Number one excuse

Posted on August 2, 2012 by David

Want to know what the #1 excuse for bad customer service is? I’ll share that tidbit with you tomorrow. But first, I’d like to hear what you think is the top reason. Is it lack of training? Lack of caring? … Continue reading →

Posted in Bad Service, Excuse, Rajesh Durbal | 4 Comments

Why is most service poor at best?

Posted on May 7, 2012 by David

Have we grown accustom to receiving bad service that we no longer are outraged by it? Cellular phone providers, cable companies, banks and most utilities have some of the worst customer service known to man. “Your call is very important … Continue reading →

Posted in Bad Service, Disney Institute, Exceed Expectations, Excellence, Great Service | Comments Off on Why is most service poor at best?

Opportunity Cost – How much does bad service cost?

Posted on November 17, 2010 by David

Every decision you make has a cost associated with it. When you choose to do one thing, you can’t do something else in its place. Otherwise you would have chosen the other thing. The same can be said for good … Continue reading →

Posted in Bad Service, Excellence, Opportunity Cost | 6 Comments

Bad Customer Experience – Who Do You Tell?

Posted on September 3, 2010 by David

We did our regular Sunday night routine. Went to church. Left church. Went to a particular restaurant to get the regular order for Sunday nights. We’ve done this same routine more times than not. We go through the drive thru … Continue reading →

Posted in Bad Experience, Bad Service, Complain, Negative | Comments Off on Bad Customer Experience – Who Do You Tell?