Category Archives: Customer Centric

Offer better service

On the way to soccer practice the other night, I passed by a bank that had this sign out front. “We offer service to meet your goals, not ours.” IF that is a true statement, then they would be the … Continue reading

Posted in 31 Day Challenge, Customer Centric, Goals | 6 Comments

Don’t just do busy work

May I have a moment of your time? Are you too busy to read for just a few seconds? Most of these posts take less than a minute of your time. Most of your customers only want a moment of … Continue reading

Posted in 31 Day Challenge, Customer Centric, Difference, Worker | 4 Comments

Eat your words

Munch, munch, munch. Have you ever had to eat your words? I did last week and I was glad to do it. A customer told me something about a product that I knew to be untrue. However, they came back … Continue reading

Posted in Business Growth, Customer Centric, Risk | 5 Comments


I got an email message from a LinkedIn group to which I belong advertising for a “Customer-Centric” Leader. defines customer-centric as: “An approach to doing business in which a company focuses on creating a positive consumer experience at the … Continue reading

Posted in Business, Competition, Customer Centric, LinkedIn, Repeat | 2 Comments