Category Archives: Customer

Some Restrictions May Apply

Posted on November 11, 2010 by David

This phrase is heard a lot in commercial advertising. Do we put too many restrictions on our customers? You can’t do this or you can’t do that. If you do this or that then we won’t do that or this. … Continue reading →

Posted in Customer, Friendly, Restrictions | 2 Comments

Ideal level of service

Posted on November 10, 2010 by David

What are some key words or phrases you would use to describe the ideal level of service your organization offers? Some examples are: Skilled Excellent Knowledgeable Caring Detailed You will probably come up with more.  Now, let’s look at it … Continue reading →

Posted in Complimentary, Customer, Ideal, Service | Comments Off on Ideal level of service

Knowledge Is Power

Posted on October 28, 2010 by David

I was fortunate to attend a sales meeting recently sponsored by one of our vendors. The main presenter for the evening is a very spirited, energetic and knowledgeable salesman. While some may find his tactics “over-the-top” Pat brings a level … Continue reading →

Posted in Customer, Knowledge, Power, SchoolHouse Rock | Comments Off on Knowledge Is Power

Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems

Posted on May 16, 2010 by David

It’s a pretty safe bet to say that most of us have a heart. Well, at least we have a heartbeat. Recently, as part of my Disney Institute course, we were asked to have heart. This came from a guest … Continue reading →

Posted in Acknowledge, Customer, Empathize, Guest, Resolve, Thank | Comments Off on Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems