Category Archives: Service

Happy 235th Birthday

Posted on November 10, 2010 by David

A customer came in this morning. He’s one of our regulars. He asked “How do I look at 235?” I told him there is no way he weighed in at 235lbs. He reminded me today is the 235th birthday of … Continue reading →

Posted in Freedom, Marine Corps, Service, Thankful, USMC | 4 Comments

Ideal level of service

Posted on November 10, 2010 by David

What are some key words or phrases you would use to describe the ideal level of service your organization offers? Some examples are: Skilled Excellent Knowledgeable Caring Detailed You will probably come up with more.  Now, let’s look at it … Continue reading →

Posted in Complimentary, Customer, Ideal, Service | Comments Off on Ideal level of service

Customer Service Tips – Be Helpful

Posted on October 4, 2010 by David

This is nothing new. People come in and use you for information then spend their dollars elsewhere. That’s okay. If they keep coming to you asking questions, you keep on providing answers. They trust you. If they start telling their friends and family … Continue reading →

Posted in Business Growth, Excellence, Relationship, Reputation, Reward, Service | 8 Comments

That dreaded word – A-U-D-I-T

Posted on September 20, 2010 by David

We were audited recently. No, not by the IRS. But our company contracts with another company to do surprise visits and evaluate our stores. They grade things like how well the store looks, displays that are correctly merchandised, wall sections … Continue reading →

Posted in All You Do Is for Them, Audit, Focus, Service | 3 Comments

Thanks for calling

Posted on July 18, 2010 by David

Okay. So it seems that I’m on this telephone theme lately. A regular guest came by the other day while I was at another store. We were out of his product. Our employee took down his information and told him … Continue reading →

Posted in Customer for Life, Phone call, Positive, Service | Comments Off on Thanks for calling