Category Archives: Walt Disney World

What do you say?

Posted on May 5, 2011 by David

You have an hour to talk, listen and answer questions. It’s on a topic about which you are passionate. What do you say? Where do you begin? Will people want to hear me? Will there be more than one person … Continue reading →

Posted in Customer Service, Disney Institute, Dreams, It's All About the Customer, Learning, Walt Disney World, Walter Elias Disney | 8 Comments

Pay Attention

Posted on February 3, 2010 by David

Details, shmetails. Nitpicking. Demanding. Overcritical. Hypercritical. Choose whatever word you want to describe it. Paying attention to even the smallest detail can result in huge rewards. You don’t do the details to showcase them in the end. The details, nitpicking … Continue reading →

Posted in Customer Service, Details, Excellence, Focused, Nitpicking, Vision, Waldo, Walt Disney World | 1 Comment

"It’s kind of fun to do the impossible."

Posted on December 20, 2009 by David

I put it in quotes for a reason. It’s a quote from Walt Disney. I recently participated in the Disney Approach to Leadership Excellence program at the Walt Disney World’s Beach Club Resort. One of the facilitators of the program … Continue reading →

Posted in Disney Institute, Excellence, Leadership, Pin, Walt Disney World | 6 Comments

Cannot vs. Can-DO

Posted on December 16, 2009 by David

A few months ago I had the urge to put some of my thoughts on paper. This came about after returning from a trip to the Walt Disney World Resort in central Florida. Sure, I enjoyed the rides, and the … Continue reading →

Posted in Cast Member, Customer Service, Disney Institute, Walt Disney World | 2 Comments