Put your thinking cap on

Posted on May 2, 2012 by David

Here's your ears

Do you have a special place where you go for inspiration?

Besides the Bible, do you have a favorite book, video, blog, etc., that you can count on for your daily motivation?

Disney is more than theme parks, restaurants and elaborate hotels. It’s about innovation and inspiration. It’s about doing the impossible because it’s fun. It’s about turning dreams into memories.

It’s about the desire to serve your customers better, inspiring your team to higher performance.

Whether you are just starting today or continuing on today, be the inspiration to someone, even if it means walking around with your thinking cap on.

Posted in Disney Institute, Impossible, Innovation, Inspiration, It's All About the Customer, Jeff Noel, Lee Cockerell, Service | 5 Comments

What’s at the heart?

Posted on May 1, 2012 by David

What's at the heart of your organization?

What is at the heart of your organization?

Is it your brand? Is it your location?

Is it you?

While you may not be located in a place or have an iconic structure located in your town square, it’s you your customers want to see.

Like it or not, you are the face of your organization. You are the lifeblood of the operation.

You are the heart and soul of You Incorporated. Give some blood and share your life with everyone you meet.

Posted in Giving, Heart, Life, Simplicity | 2 Comments

The power of story

Posted on April 30, 2012 by David

The whistle from the Yonah and Joe's book

Never underestimate the power of a good story.

I attended a presentation recently at a local museum. Took my son with me because it was on a topic in which he also had a keen interest. Local author and historian Joe Head  was giving a lecture on “The Great Locomotive Chase” and the ensuing legal battle that took place in order to get the General home where it belongs.

Joe was supposed to see the General as it passed through Georgia when he was a young boy. But, due to some tragic circumstances he was unable to go and see it in person. Thanks to his uncle, a great story was told about the 100 year old train passing through town.

And thus, the seed that was planted nearly 50 years ago has grown into a passion for a certain individual.

When was the last time you shared a personal story with your audience?

Posted in Passion | 5 Comments

Procrastinate . . . later

Posted on April 28, 2012 by David

Yesterday, Today and Tomorrow

I’m pretty sure we’ve all fallen victim to the procrastination bug at some point in our lives. No matter how well-organized we may be, we are never far enough away so as to not be affected by doing “it” later instead of doing “it” now.

Saw a sign last night that made “it” ring true.

“Today was yesterday’s tomorrow.”

Posted in Today | 2 Comments

Remembering the losses

Posted on April 27, 2012 by David

The aftermath. It’s not pretty.

But it’s real to those who lived through it.

Please take a moment in your day today and say a prayer for those who lost so much a year ago.

Posted in Hope | 3 Comments