Category Archives: Lee Cockerell

Put your thinking cap on

Do you have a special place where you go for inspiration? Besides the Bible, do you have a favorite book, video, blog, etc., that you can count on for your daily motivation? Disney┬áis more than theme parks, restaurants and elaborate … Continue reading

Posted in Disney Institute, Impossible, Innovation, Inspiration, It's All About the Customer, Jeff Noel, Lee Cockerell, Service | 5 Comments

How do you lead?

By example or by force? Here’s what I want you to do or here’s how to do it? Leadership isn’t always about getting things done. Give your people the tools they need to succeed. Need more leadership advice? Please go … Continue reading

Posted in Disney Institute, Disney's Approach to Leadership Excellence, Leadership, Lee Cockerell, Success | 2 Comments

Inspirational Leadership

Following an epic family vacation to Walt Disney World, I wanted to learn all I could about the level of world class service offered at Disney. My search led me to a book “Creating Magic: 10 Common Sense Leadership Strategies … Continue reading

Posted in Disney Institute, Leadership, Lee Cockerell | 4 Comments

What do you expect?

As a business owner, what do you expect from your customer? As a customer, what do you expect from a business? At some time, we all are a customer of someone. Thanks to Lee Cockerell, former Executive Vice President of … Continue reading

Posted in Expectations, Leadership, Lee Cockerell | 1 Comment