Category Archives: Extra Mile

How can you change someone’s attitude?

Posted on April 16, 2011 by David

In a word? Try frustrated. Somebody calls. They need something. But their regular store doesn’t carry it. The customer complains to us. . . . like we can do anything about it. We don’t own that other store. We don’t … Continue reading →

Posted in Attitude, Customers for Life, Exceed Expectations, Extra Mile, It's All About the Customer | 3 Comments

Severe cramps with increased heart rate

Posted on March 18, 2011 by David

I knew this would happen sooner or later. I’m not as young as I used to be and my body’s natural defenses have slipped a bit in the last few years. I’m more prone to infections and this latest attack … Continue reading →

Posted in 31 Day Challenge, Exceed Expectations, Extra Mile, Smile | 4 Comments

What time is the 3 o’clock parade?

Posted on January 31, 2011 by David

A favorite question often asked of Disney Cast Members. Sometimes you have to read between the lines to know what your guest is really seeking. That comes from knowing your guests, knowing your products and knowing how to answer answer … Continue reading →

Posted in Expert, Extra Mile, Knowledge, Passion, Sharing | 3 Comments

Customer Service Tips – Go the Extra Mile

Posted on October 1, 2010 by David

This term has its origins during Biblical times. Roman soldiers could ask anyone to carry their sack or equipment for a mile. Jesus said, “And whosoever shall compel thee to go a mile, go with him twain.” By going the … Continue reading →

Posted in Choices, Customer Service, Extra Mile | 2 Comments