Category Archives: Process

If pro is the opposite of con, is progress . . .

What needs to change? You have the right people in place. They are positive, energetic, and they operate in a safe manner. You’ve picked the right location for your business. Whether you are moving into a new neighborhood or revitalizing … Continue reading

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They had my back

Dinner reservations? Check Babysitter coordinated? Check Flowers? Oops . . . That’s okay. The restaurant had my back. It’s the level of service they are known for. Yeah, the food is mighty awesome too. But our server (Steven was great!), … Continue reading

Posted in Attention to Detail, Cast Member, Customer Service, Disney Institute, Process, Quality Service, Setting, Word of Mouth | 2 Comments

Results May Vary

On the heels of yesterday’s post (Some Restrictions May Apply) is today’s post, Results May Vary. You can’t use the same approach for each customer because no two customers are alike. The same can be said of your employees. No … Continue reading

Posted in Disney, Disney Institute, Guestology, Process, Results, Variety | Leave a comment