“I’m doing this because I want to do it better.” Walt Disney
What is the most important factor of success? IQ, self-confidence or perseverance?
It’s a trick question. According to some research, the tendency to set goals is the #1 predictor of success.
Say your goal is to improve the level of customer service you offer. That’s a nice goal, but it might be difficult to measure. Don’t lose hope. The fact that you desire to improve is a huge step. Let’s look at some techniques that might help you get there.
Begin with a long-term goal in mind. It could be 30 days with no complaints to your complaint line. (We can talk about why you would have a complaint line at a later date.) It could be 100 straight days of perfect attendance. Picture what you would be able to do, where you would be, how your life will be different if you meet your goal. Now, WRITE IT DOWN! This will help you stay focused on your goal(s).
If your goal isn’t time sensitive, create a timeline for accomplishing your goal. Maybe, you are at Point A and you want to get to Point B. How will you measure your progress?
Finally, plan your short-term strategies. Are there little things you can do each day to help you reach your goals? Sure there are. Doing these small steps will help you along the way.
I know this post is a little longer than I’ve been writing lately. My goal is to help you offer better service to your customers. These daily postings are my way of offering little things along the way to help you (me) reach your (my) goals.