Monthly Archives: April 2011

It’s tough to watch

It’s tough to be up 100% of the time. “It’s All About The Customer” was dark yesterday on purpose as a memorial to my friends and family who have lost a lot in Alabama. I know there other places that … Continue reading

Posted in Hope | 1 Comment


Yesterday was an eventful day. I am not a fan of severe weather. Yesterday was full of it. One storm proved to be extremely strong causing a wide area of catastrophic destruction.   Today, it’s not about the customer. It … Continue reading

Posted in Blessings, Compassion, Despair, Impactful | 5 Comments

I expected a pin

I wear my pin everyday. It’s a great reminder about what can happen when you try to do the impossible. When I attended Disney’s Approach to People Management, I was expecting another pin. I should have known better. They live … Continue reading

Posted in Disney Institute, Performance, Reward, Unexpected | 6 Comments

You shouldn’t need approval

“Let me check with my manager first.” “I’m not sure we can do that. Let me call and find out.” Words you never want to hear as a customer. You go into a retail store and you have a problem. … Continue reading

Posted in All You Do Is for Them, Preparedness, Right, Training | 4 Comments

Mountains and valleys

Today is Monday. For most of us, it’s the start of the work week. For some, it will be an up day. For others, it’s a downer. Following yesterday’s post, do you love what you do? Overheard at a wedding … Continue reading

Posted in Appreciate, Outlook, Passion, Positive, Thankful | 4 Comments