Category Archives: Details

A month of innovation – Day 7

Posted on May 7, 2011 by David

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading →

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Comments Off on A month of innovation – Day 7

Pay Attention

Posted on February 3, 2010 by David

Details, shmetails. Nitpicking. Demanding. Overcritical. Hypercritical. Choose whatever word you want to describe it. Paying attention to even the smallest detail can result in huge rewards. You don’t do the details to showcase them in the end. The details, nitpicking … Continue reading →

Posted in Customer Service, Details, Excellence, Focused, Nitpicking, Vision, Waldo, Walt Disney World | 1 Comment