Category Archives: Retention

Correction

Posted on March 3, 2011 by David

“Correction does much, but encouragement does more.” Goethe As an experiment, I’ve changed my approach to communicating with my team at work. Why I have waited this long is a mystery. I guess part of it is the anticipation of … Continue reading →

Posted in 31 Day Challenge, Answers, Bottom Line, Disney Institute, Front Line, Goals, Leadership, Learning, Manager, Retention, Talents, Teamwork, Training | 5 Comments

Retention vs. Acquisition

Posted on October 27, 2010 by David

More evidence has been discovered that it costs much less to keep customers rather than attract new ones. Click here to be taken to the latest findings. Further proof to work on those customers we have. Existing customers have a … Continue reading →

Posted in Acquisition, Customers, Guarantee, Retention | Comments Off on Retention vs. Acquisition