Category Archives: Retention


“Correction does much, but encouragement does more.” Goethe As an experiment, I’ve changed my approach to communicating with my team at work. Why I have waited this long is a mystery. I guess part of it is the anticipation of … Continue reading

Posted in 31 Day Challenge, Answers, Bottom Line, Disney Institute, Front Line, Goals, Leadership, Learning, Manager, Retention, Talents, Teamwork, Training | 5 Comments

Retention vs. Acquisition

More evidence has been discovered that it costs much less to keep customers rather than attract new ones. Click here to be taken to the latest findings. Further proof to work on those customers we have. Existing customers have a … Continue reading

Posted in Acquisition, Customers, Guarantee, Retention | Comments Off on Retention vs. Acquisition