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Meta
Category Archives: Answers
Understanding
When you don’t understand something, you ask questions. Why is something happening to me? Why is my cancer coming back? Why am I not getting better? Why hasn’t a cure been found? Tweet
Posted in Answers, Cancer, Cure
2 Comments
A little or everything?
Do you specialize or generalize? It can be a product, a service, or advice in general. One of my goals each day is to educate someone while they are in my store. It may be that they were misinformed or … Continue reading
Posted in Answers, Attention to Detail, Audience, Overwhelming
Comments Off on A little or everything?
The goal of all goals
In setting goals, what would you do if you had the opportunity to set the goal of a lifetime? You only have one shot at getting it right. What do you think it should be? Should it be a goal … Continue reading
Correction
“Correction does much, but encouragement does more.” Goethe As an experiment, I’ve changed my approach to communicating with my team at work. Why I have waited this long is a mystery. I guess part of it is the anticipation of … Continue reading
Posted in 31 Day Challenge, Answers, Bottom Line, Disney Institute, Front Line, Goals, Leadership, Learning, Manager, Retention, Talents, Teamwork, Training
5 Comments
I don’t know
Do you ever have to tell your customers “I don’t know” when they ask you something you don’t know? Hopefully you don’t lie to them. One of the lessons learned as part of my Disney Institute program on Quality Service … Continue reading
Posted in Answers, Customers for Life, Disney Institute, Excellent, Good Service, Great Service, Question
Comments Off on I don’t know
