Category Archives: Answers


When you don’t understand something, you ask questions. Why is something happening to me? Why is my cancer coming back? Why am I not getting better? Why hasn’t a cure been found? Tweet

Posted in Answers, Cancer, Cure | 2 Comments

A little or everything?

Do you specialize or generalize? It can be a product, a service, or advice in general. One of my goals each day is to educate someone while they are in my store. It may be that they were misinformed or … Continue reading

Posted in Answers, Attention to Detail, Audience, Overwhelming | Comments Off on A little or everything?

The goal of all goals

In setting goals, what would you do if you had the opportunity to set the goal of a lifetime? You only have one shot at getting it right. What do you think it should be? Should it be a goal … Continue reading

Posted in Answers, Direction, Goals, Passion, Question, Success, Values, Vision | 3 Comments


“Correction does much, but encouragement does more.” Goethe As an experiment, I’ve changed my approach to communicating with my team at work. Why I have waited this long is a mystery. I guess part of it is the anticipation of … Continue reading

Posted in 31 Day Challenge, Answers, Bottom Line, Disney Institute, Front Line, Goals, Leadership, Learning, Manager, Retention, Talents, Teamwork, Training | 5 Comments

I don’t know

Do you ever have to tell your customers “I don’t know” when they ask you something you don’t know? Hopefully you don’t lie to them. One of the lessons learned as part of my Disney Institute program on Quality Service … Continue reading

Posted in Answers, Customers for Life, Disney Institute, Excellent, Good Service, Great Service, Question | Comments Off on I don’t know