Ready to Lead?

Posted on May 10, 2013 by David

20130510-070346.jpgAre you ready?

Are you taking steps to tap into your full potential?

Yes, there are many that naturally fit the role of a leader. But for most, they weren’t even aware there was an open casting call.

Posted in Jobs, Knowledge, Leadership, Opportunity, Potential | 5 Comments

You’ve been warned

Posted on March 23, 2013 by David

If you can’t be a good example, be a terrible warning.

Either way, it’s your opportunity to lead. Use it how you see fit.

Posted in Uncategorized | 3 Comments

Start with a 10

Posted on March 11, 2013 by David
If you deliver anything less than excellent you're missing the point.

If you deliver anything less than excellent you’re missing the point.

In a follow-up to my previous post, here is my take on a possible better way to encourage your customers to give you a good rating on a company survey.

It’s a concept that may be foreign to most workers. Start your level of service at a 10.

Every time. Your customers will want to tell everyone on their own terms.

Kimball came by this afternoon to fix the thermostat. It was a weekend and you know how the rates are higher.

Not this time. No charge. I had already done some of the work before he arrived as to make his job easier. But he said it wasn’t necessary for us to bear the burden on something they recommended when we signed up for service.

He greeted me at the door with a warm smile and a hand shake. His service was just as friendly. In and out in under 10 minutes. Thermostat replaced. Warm home. Happy family.

So when he handed me the comment card, I already knew what to put. This guy gets a 10 because he delivered a 10.

What will you deliver today?

Posted in Great Service | Comments Off on Start with a 10

Legendary

Posted on February 20, 2013 by David
Momentous achievement.

Momentous achievement.

Recognize. Reward. Reinforce.

My friend and mentor, Jeff Noel, has been recognized by his peers for his outstanding career as a Cast Member at the Walt Disney World Resort. He was awarded the Walt Disney Legacy award, not just for his longevity (his career started in 1982) but for his tireless dedication to the objectives and goals that consistently inspire others to dream and create.

Jeff, I applaud you for your work, your character and your dedication to the time-honored values you reinforce every day.

Posted in Disney Institute, Excellence, Impactful, Jeff Noel, Leadership, Recognition, Reward | 2 Comments

Repetitively redundant

Posted on February 13, 2013 by David
Do you see it? Haven't you seen it before?

Do you see it? Haven’t you seen it before?

Did you know that redundancy can be artistic? That is it can be if you make it that way.

Think about a garbage collector. They usually arrive around the same time each week, pick up your trash, put it in their vehicle and leave. On to the next house. Do the same thing usually with no fanfare. And so on and so on.

Consider your postman. The mailman (or woman) delivers your mail pretty much every day around the same time in the same manner. Drive up, open the mailbox, put the mail in, shut the flap, on to the next house. And so on and so on.

What if the postman noticed that your mail was collecting inside the box or that newspapers were collecting in the driveway? Would they do something about it? One did and it made a huge impression.

That’s they type of person featured in The Fred Factor by my friend Mark Sanborn. Just because your job may be monotonous, routine or redundant doesn’t mean you have to deepen the rut. Are you passionate about your job? Apply a flair that separates you from the rest.

Give a remarkable performance , one that is worthy of reward and recognition!

Posted in Mark Sanborn, Passion | 1 Comment