Category Archives: Common Sense

Earning my ears

One thing you don’t want to hear: “This is my first day on the job! Please excuse my incompetence.” Friday, we had the privilege of going through the process of becoming a Cast Member at Norway in Epcot. This was for … Continue reading

Posted in Common Sense, Customers for Life | 6 Comments


Have you ever had a time in your life where a lot of things are clicking together all at once? And this is in a good way. Negatives have been turned into positives. We were supposed to have a break … Continue reading

Posted in 5-a-day-blogger,, Career, Common Sense, Disney Institute, Dreams, Encouragement, Hard Work, Jeff Noel, Leadership, Organization, Overwhelming, Preparedness, Priority | 4 Comments

Customer service lessons from the Wizard of Oz

David. Come on. Really? The Wizard of Oz? How can a make believe world about a place located on the other side of a rainbow relate to customer service? It’s pretty easy. If you’re a bank teller, an auto assembly … Continue reading

Posted in Brain, Common Sense, Courage, Heart, Learn | 4 Comments