Category Archives: Guestology

De-fence, De-fense

A fence can be used as a decoration or as a boundary. But when do you need a fence? What about a defense? A defense is necessary when there is an offense. Stay with me here. There’s a point. How … Continue reading

Posted in Business Growth, Competition, Guestology, Uncategorized | 4 Comments

A month of innovation – Day 7

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Leave a comment

Results May Vary

On the heels of yesterday’s post (Some Restrictions May Apply) is today’s post, Results May Vary. You can’t use the same approach for each customer because no two customers are alike. The same can be said of your employees. No … Continue reading

Posted in Disney, Disney Institute, Guestology, Process, Results, Variety | Leave a comment